parents

Almanac User Guide

1. Introduction

Almanac is the centralized academic calendar module within the K-12 LMS. It provides a structured and reliable source of information for all school-related events, including academic activities, examinations, holidays, vacations, and institutional events.

The module is designed to:

Consolidate event communication in one place
Improve visibility for parents and students
Enable structured planning for schools
Ensure consistency across web and mobile experiences

2. Role-Based Access Overview

Access to Almanac is governed by role-based permissions.

Role	Web Access	Mobile Access	Create/Edit/Delete	View
Super Admin	Yes	No	Yes	Yes
HO Admin	Yes	No	Yes	Yes
School Admin	Yes (View Only and Personalised to LMS mapping)	No	Yes	Yes
Teacher	Yes (View Only and Personalised)	No	No	Yes
Parent	Yes (View Only)	Yes	No	Yes
Student	Yes (View Only)	Yes	No	Yes

3. Super Admin Guide

3.1 Responsibilities

Super Admin oversees system-level governance and configuration of the Almanac module across brands and schools. Upload brand-level regional and national holidays list.

3.2 Administration

Access Almanac via Web (School Management → Almanac (Web))
View and manage events across all brands and schools
Upload brand-level regional and national holidays list.

3.3 Configuration

Configure academic year dates
Define limits for National and Regional holidays
Manage shared holiday lists
Oversee permission mapping for Almanac roles

3.4 Permissions

Super Admin can:

Create, Edit and Delete events (subject to business rules)
- How- to Link Almanac User Guide
Upload holiday lists

3.5 Reporting

Review event distribution across schools
Monitor adoption patterns
Validate event accuracy and completeness

3.6 Use Cases

Defining annual holiday policy along with business stakeholders
Publishing centralized holiday calendars at a brand level
Ensuring brand-level consistency

4. HO Admin Guide

4.1 Responsibilities

HO Admin manages Almanac at the brand or tenant level.

4.2 Administration

Access Almanac via Web (School Management → Almanac)
View all schools within assigned brand
Manage events across brand schools
Validate holiday lists

4.3 Configuration

Align holiday limits with brand policies

4.4 Permissions

HO Admin can:

Create, Edit and Delete events (subject to business rules) within assigned brand
- How – to Link Almanac User Guide

4.5 Use Cases

Standardizing brand-wide events
Managing regional holiday applicability
Ensuring calendar compliance

5. School Admin Guide

5.1 Responsibilities

School Admin manages the school-level academic calendar.
Create, Edit and Delete events (subject to business rules) within assigned brand
- How – to Link Almanac User Guide

5.3 Event Management

Edit event details
Update audience
Delete future events (as per rules)
View event hierarchy within calendar cells

5.4 Best Practices

Avoid overlapping events without clear purpose
Ensure audience is correctly defined
Use full-day selection appropriately
Maintain chronological consistency

6. Teacher Guide

6.1 Access

Teachers have view-only access on the Web.

Access Almanac via Web (School Management → Almanac (Web))

6.2 What Teachers Can Do

View all school events as per their LMS mapping
Filter by class or grade
Review event details
Plan classroom activities accordingly

6.3 Use Cases

Checking exam schedules
Reviewing PTM dates
Preparing for school events

7. Parent Guide (Web & Mobile App)

7.1 Access

App → More → Almanac

Web → Side Navigation → Calendar → Almanac

7.2 Default View & Navigation

Current month opens automatically
Auto-scroll to current date
App → Events displayed in list format
Web → Events displayed in monthly calendar format

Use left and right arrows to switch months
Tap month name to change month or academic year
Apply event-type filters

7.3 Viewing Event Details

Tap on an event to view:

Event name, Date, Time, Description

7.4 Notifications

Parents receive:

Monthly upcoming events notification
Real-time new event notification (within next 30 days)
Real-time event update notification (within next 30 days)
Real-time event delete notification (within next 30 days)

7.5 Use Cases

Tracking exam schedules
Planning travel around vacations
Preparing for PTMs and school events

8. Student Guide (Web & Mobile App)

8.1 Access

App → More → Almanac

Web → Side Navigation → Calendar → Almanac

8.2 Default View & Navigation

Current month opens automatically
Auto-scroll to current date
App → Events displayed in list format
Web → Events displayed in monthly calendar format

Use left and right arrows to switch months
Tap month name to change month or academic year
Apply event-type filters

8.3 Viewing Event Details

Tap on an event to view:

Event name
Date
Time
Description

8.4 Notifications

Parents receive:

Monthly upcoming events notification
Real-time new event notification (within next 30 days)
Real-time event update notification (within next 30 days)
Real-time event delete notification (within next 30 days)

8.5 Use Cases

Preparing for upcoming exams and assessments
Tracking school functions
Staying informed about important academic dates

How to Create an Event

Access Almanac via Web (School Management → Almanac (Web))

Click Add Event

Fill required fields:
- Audience
  1. School
  2. Board
  3. Grade
  4. Advanced filters (Optional)
    1. Division
    2. Students
- Event Type Selection (Custom / Sports Day, Annual Day, Holidays, Vacations, Exams, PTM)
- Event Details:
  1. Event Title
  2. Subtype
  3. Full day event (Y/N)
  4. Date range
  5. Time Range (if not full-day)
  6. Mark as Holiday (Y/N)
  7. Mark attendance (Y/N)
Click Create event (after all mandatory details are filled)

Click Confirm on Confirmation Pop up

How to Update an Event

Only events with Start time in the future can be edited
Events with Start time in the past can only change Title and Description
Event Type cannot be changed

Access a Particular Event by clicking on it on the calendar or Side Navigation.
Event details open up on the Side Navigation
Click Update/ Edit icon

Update required fields:
1. Audience
  1. School
  2. Board
  3. Grade
  4. Advanced filters (Optional)
    1. Division
    2. Students
2. Event Details:
  1. Event Title
  2. Subtype
  3. Full day event (Y/N)
  4. Date range
  5. Time Range (if not full-day)
  6. Mark as Holiday (Y/N)
  7. Mark attendance (Y/N)

Click Update event (after all mandatory details are filled)

Click Confirm on Confirmation Pop up

How to Delete an Event

Only events with Start time in the future can be deleted

Access a Particular Event by clicking on it on the calendar or Side Navigation.
Event details open up on the Side Navigation
Click Update/ Edit icon

Click Delete icon

Click Delete on Confirmation Pop up

9. Event Hierarchy & Display Logic

Events are grouped by date
Longest duration event appears first
Full-day events are visually highlighted
Icons and colors follow defined design standards

10. Notifications Overview

Monthly Digest – Sent 3 days before the next month begins if events exist.
New Event Created – Triggered when a new event within 30 days is created.
Event Updated – Triggered when an event within 30 days is updated.

11. Governance & Compliance

Events must fall within academic year boundaries
Past and live events cannot be deleted
Permission checks are enforced at both UI and API levels

12. Frequently Asked Questions

Can teachers create events?

No. Teachers have view-only access.

Can parents edit events?

No. Almanac is read-only on mobile.

Why can’t I create an event in the past?

Events must be scheduled for current or future times, with defined system rules.

13. Conclusion

Almanac provides a unified and structured academic calendar experience for schools, ensuring clarity, transparency, and alignment across administrators, teachers, parents, and students.

April 15, 2026

Library User Manual
PRODUCT CONTEXT:

The Library module provides visibility into a student’s reading activity within the school’s physical library. It displays books issued to the student, their expected return dates, overdue indications, and return confirmations. The module helps parents and students stay informed about reading habits and ensures timely returns to support responsible academic behavior.

FEATURE DESCRIPTION:

The Library module automatically receives book issuance and return updates from the school’s library management system (Skolaro). It displays this information in a structured, easy-to-understand format within the LMS on both web and mobile platforms. Parents and students receive notifications when a book is issued, returned, or overdue.

PLATFORMS SUPPORTED:

• Web
• Mobile

PERSONAS INVOLVED:

• Parent
• Student

BUSINESS RULES:

• Skolaro (3rd-party) triggers issue/return events to LMS via API.
• LMS stores and displays these events in the Library tab under Student Profile.
• LMS computes overdue status automatically when expected return date has passed without a return event.
• Data is displayed in tabular (web) or card (mobile) format with clear status indicators.

PERMISSIONS LOGIC:

• Student_Library_View — Allows students to see the Library module.
• Parent_Library_View — Allows parents to see the Library module for their child.

NOTIFICATIONS:

• In-app notifications for Parents and Students:
– When a book is issued
– When a book is returned
– When a book becomes overdue

1. Introduction

The Library feature provides a transparent and structured view of a student’s reading activity through the school library. It exists to:

Why the Feature Exists

• Promote awareness of students’ reading habits.
• Improve communication between school and home regarding library engagements.
• Encourage timely return of borrowed books.

What Problem It Solves

• Parents currently have limited visibility into library interactions.
• Students often forget return dates due to lack of reminders or centralized tracking.
• Schools face overdue returns, causing operational delays.

Who Benefits

• Parents — visibility into reading choices and responsibility habits.
• Students — a clear view of borrowed books and reminders.
• School stakeholders — reduced overdue management load.

How It Improves the System

• Creates a unified academic profile by integrating library activity.
• Reduces missed due dates through clear notifications.
• Fosters positive reading behavior.

2. Role-Based Access Overview

RBAC Table

Role Web Access Mobile Access Create Edit Delete View
Parent Yes Yes No No No Yes (Parent_Library_View)
Student Yes Yes No No No Yes (Student_Library_View)

LMS displays Library information only to Student & Parent personas.

RBAC Logic

• Access is purely view-only.
• Permissions must be explicitly granted at user-role level.
• Notifications are received regardless of permissions, but opening them will respect RBAC.

3. Super Admin Guide

3.1 Responsibilities

• Oversee configuration of incoming APIs.
• Ensure RBAC mapping is correct.
• Monitor ingestion logs.

3.2 Administration

• Verify Skolaro → LMS API is active.

3.3 Configuration

• Maintain API credentials in secure configuration layer.

3.4 Permissions

• Ensure Parent_Library_View and Student_Library_View are assigned correctly.

3.5 Reporting
• Access ingestion reports and logs if required.

3.6 Use Cases

• Troubleshooting when ingestion fails.
• Supporting school admins reporting missing transactions.

4. HO Admin Guide

HO admins do not access the Library feature.

5. School Admin Guide

School admins do not access the Library feature.

6. Teacher Guide

Teachers do not access the Library feature.

7. Parent Guide (Web & Mobile)

7.1 Access

• Parent navigates: Student Profile → Library.
• Requires Parent_Library_View permission.

7.2 Default View & Navigation

• Two tabs:
– History
– Library Analytics (basic placeholder)

7.3 What Parents Can Do

• View books issued.
• View expected return date.
• View returned books.
• View overdue indicator.
• Receive notifications.

7.4 Notifications

Parents receive:
• Book Issued
• Book Returned
• Book Overdue

7.5 Use Cases

• Tracking child’s reading activity.
• Ensuring timely book returns.

8. Student Guide (Web & Mobile)

8.1 Access

• Student navigates: Profile → Library.
• Requires Student_Library_View.

8.2 Default View & Navigation

Same UI as parent view.

8.3 What Students Can Do

• View their issued books and upcoming return dates.
• Understand which books are overdue.

8.4 Notifications

Students receive the same 3 notifications as parents.

8.5 Use Cases

• Managing personal responsibility for borrowed books.

9. How-To Guide

How to View Library Books (Parents & Students)
1. Log in to the LMS.
2. Open the Student Profile.
3. Select the Library tab.
4. View the History list of books.
5. Check the Return By date and status.
How Overdue Works (System Logic)
1. LMS checks expected return date.
2. If today > expected return date AND returned event not received → status becomes Overdue.
3. Overdue reminder notifications are triggered automatically.
How Notifications Work
1. Book Issued → Skolaro sends event → LMS triggers notification.
2. Book Returned → LMS updates status → notification sent.
3. Overdue → LMS computes & sends reminders.
10. Feature Logic & Display Rules

System Behavior

• LMS stores each Skolaro event.
• Status can be:
– Issued
– Returned
– Overdue

Display Hierarchy

• Web: Table format
• Mobile: Card format

Sorting Rules

• Latest issued books appear at the top.

Data Grouping

• Grouped by student profile.

Visibility Rules

• Only visible to Student & Parent personas with permissions.

11. Notifications Overview

Notification Types
1. Book Issued
2. Book Returned
3. Overdue Reminder
Triggers

• Triggered automatically during ingestion or overdue processing.

Audience

• Parent
• Student

Redirection Behavior

Each notification opens Library → History.

12. Governance & Compliance Rules

Business Rules

• LMS is only the visibility layer; Skolaro remains the operational system.
• No data editing is allowed in LMS.

Permission Rules

• Parent & Student only receive view access.

Restrictions

• No manual entries permitted.
• No editing or deleting entries.

System Validations

• Validate payload completeness.
• Validate enrollment mapping.
• Log and handle malformed data.

13. Frequently Asked Questions

Q1. Why don’t I see any book records?
The student has not taken any library books OR Skolaro has not sent an event.

Q2. Why can’t I edit or delete an entry?
Library operations occur only in Skolaro, not in the LMS.

Q3. Why did I receive an overdue reminder?
The expected return date has passed, and no return event was received.

Q4. What if a book was returned but still shows overdue?
The school may not have updated Skolaro yet.

Q5. Who can view the Library module?
Only Parents and Students with the appropriate RBAC permissions.

14. Conclusion

The Library module brings clarity and accountability to students’ reading activity by integrating Skolaro’s library data directly into the LMS. Parents and students benefit from transparent book history, timely reminders, and improved awareness of reading habits. By centralizing this information, the LMS strengthens academic communication and enhances the overall school–home ecosystem.
April 15, 2026
Transfer Certificate User Manual
PRODUCT CONTEXT

The Transfer Certificate (TC) feature is part of the Lighthouse K12 LMS ecosystem used by Lighthouse Learning schools. The feature enables parents to digitally raise a request when they intend to withdraw their child from the school.

Traditionally, transfer certificate requests required physical visits to the school and manual paperwork. This feature digitizes the entire workflow within the LMS platform, allowing parents to submit requests directly through the system while enabling school administrators to review, approve, or request reconsideration.

The TC feature ensures transparency, traceability, and efficient communication between parents and school administrators.

FEATURE DESCRIPTION

The Transfer Certificate feature allows parents to submit a formal request for a student’s exit from the school by providing a reason and feedback. Once submitted, the request is reviewed by the school administration.

Administrators can either:

• Approve the request, allowing the TC process to proceed
• Ask the parent to reconsider, prompting a conversation before final approval

The feature helps schools capture valuable feedback about student exits while ensuring the process is handled in a structured and auditable manner.

PLATFORMS SUPPORTED

Platform Availability
Web Admin access only
Mobile Parent access
Both Notifications

Note: Parent TC functionality is currently mobile-first.

PERSONAS INVOLVED

• Head Office (HO) Admin
• Principal/ School Admin
• Parent

Students are not directly involved in the TC process.

BUSINESS RULES

The TC feature operates under the following business logic:

• Parents can raise a TC request only for the current Academic Year (AY)
• The system automatically captures the current AY
• Parents cannot edit or select the academic year
• A parent cannot create multiple active TC requests simultaneously

Existing request handling:

• If an existing request is pending, parents cannot create another request
• If an existing request is withdrawn, parents may create a new request

PERMISSIONS LOGIC

Access and actions depend on the user’s role.

Role Create Edit Approve Reconsider View
HO Admin No No No No Yes
School Admin No No Yes Yes Yes
Principal No No Yes Yes Yes
Parent Yes Limited No Respond Yes

Parents cannot edit requests after submission.

NOTIFICATIONS

The TC feature generates system notifications to keep stakeholders informed.

Notification types include:

• In-app notifications
• Email notifications

Notifications are triggered during:

• Request submission
• Request reconsideration
• Request approval

Cross-platform handling:

If a user opens a notification on a platform where the TC module is unavailable:

• The notification appears read-only
• CTA buttons remain disabled
• Clicking the notification marks it as read

A toast message will display:

“Transfer Certificate feature is not available on [platform] platform currently.”

Example:

“Transfer Certificate feature is not available on Web platform currently.”

1. Introduction

The Transfer Certificate feature digitizes the process of student withdrawal from the school.

Schools often lose valuable insights into why parents choose to move their children to other institutions. This feature enables structured feedback collection during the exit process.

The feature solves several operational challenges:

• Eliminates manual paperwork
• Allows parents to submit requests digitally
• Provides schools with actionable feedback
• Creates an auditable record of exit requests
• Ensures controlled approval workflows

Beneficiaries include:

• Parents requesting student transfers
• School administrators managing exits
• Head Office teams monitoring retention trends

2. Role-Based Access Overview

Role Web Access Mobile Access Create Edit Delete View
HO Admin Yes No No No No Yes
Principal/ School admin Yes No No No No Yes
Parent No Yes Yes Limited Withdraw Yes

RBAC Logic:

• Parents initiate TC requests
• School leadership reviews requests
• HO Admin monitors data but does not intervene directly

3. Super Admin Guide

3.1 Responsibilities

• Monitor TC activity across schools
• Ensure policy compliance
• Review analytics and trends
• Ensure correct permissions are tagged

3.2 Administration

• System configuration of TC workflows
• Monitoring TC data integrity

3.3 Configuration

Super Admin can configure:

• Review analytics and trends
• Ensure correct permissions are tagged

3.4 Permissions

Super Admin has:

• Full system visibility
• Configuration privileges

3.5 Reporting

Reports may include:

• TC requests by school
• Exit trends by academic year
• Reasons for withdrawal

4. HO Admin Guide

4.1 Responsibilities

• Monitor TC requests across all schools
• Identify patterns in student exits

4.2 Administration

HO Admin may:

• Review TC dashboards
• Track school-level exit metrics

4.3 Configuration

HO Admin typically does not configure the TC module.

4.4 Permissions

HO Admin can:

• View all TC requests
• Export reports

4.5 Reporting

Typical reports include:

• Monthly TC trends
• Brand-level exit analysis

5. School Admin/Principal Guide

5.1 Responsibilities

• Review TC requests raised by parents
• Communicate with parents where necessary
• Approve or request reconsideration

5.2 Administration

Admins manage the TC approval workflow.

5.3 Event / Content Management

Admins can:

• View request details
• Review reasons submitted by parents
• Decide next action

5.4 Permissions

Admins can:

• Approve TC requests
• Mark requests as reconsidered

5.5 Best Practices

• Contact parents before approving TC
• Use reconsider option to retain students where possible

5.6 Use Cases

Example:

• Parent requests TC due to relocation
• Admin approves after verification

6. Parent Guide (Mobile)

6.1 Access

Parents access TC requests through the mobile application.

6.2 Default View & Navigation

Parents can navigate to:

More → Transfer Certificate → Create Request

6.3 What Parents Can Do

Parents can:

• Submit a TC request
• Provide reason for exit
• Share feedback
• Withdraw request before approval

6.4 Notifications

Parents receive notifications when:

• Request is reconsidered
• Request is approved

6.5 Use Cases

Example:

• Parent moving to another city raises TC request.

7. Student Guide

Students do not interact directly with this feature.

8. Teacher Guide

Teachers do not interact directly with this feature.

9. How-To Guide

How to Raise a TC Request (Parent)
1. Open the mobile application
2. Navigate to the More → Transfer Certificate
3. Select Transfer Certificate Request
4. Enter the reason for requesting TC and review
5. Provide feedback if required
6. Submit the request
How Admin Reviews a TC Request
1. Login to the LMS web portal
2. Navigate to School Management → Transfer Certificate Requests
3. Open the parent request
4. Review submitted details
5. Choose one action: Approve / Request reconsideration
10. Feature Logic & Display Rules

• Only one active TC request per student is allowed
• Requests are displayed in card format
• Statuses include:

Pending
Reconsider
Approved
Withdrawn

Activity timeline tracks all status changes.

11. Notifications Overview

Notifications are triggered when:

Event Audience
TC Request Submitted School Admin and relevant stakeholders
TC Reconsideration Parent
Continue with TC School Admin and relevant stakeholders
TC Approved Parent

Notifications include:

• In-app alerts
• Email notifications

12. Governance & Compliance Rules

System validations ensure:

• TC requests apply only to the current academic year
• Duplicate requests for the same Student + School + AY are prevented

Audit logs maintain a record of:

• Request creation
• Status changes
• Approval actions

13. Frequently Asked Questions

Who can create a TC request?
Parents.

Why can’t I raise another TC request?
An existing request is still active.

Why can’t I edit my request?
Requests cannot be modified after submission.

What happens when the school asks me to reconsider?
You will receive a notification and may discuss the request with the school.

14. Conclusion

The Transfer Certificate feature simplifies and digitizes the student withdrawal process while enabling schools to capture valuable feedback from parents.

By centralizing requests within the LMS, the feature ensures transparency, accountability, and operational efficiency for parents, school administrators, and the Head Office.
April 15, 2026
How Parents Can View and Pay School Fees
Managing school fees is streamlined through the LMS Parent App, providing a centralized location to track installments, view breakdowns, and complete secure payments for one or multiple children.

This guide explains how parents can view and pay their child’s school fees using the LMS Parent App.

Fee management is primarily a parent-facing feature. While staff can view records for administrative purposes, payment functionality is reserved for authorized Parent/Guardian accounts.

Table of Content
How to access Fees

Steps to open the Fees page
1. Tap More from the bottom navigation menu.
2. Select Fees.
This will open the Fees page or screen.

Select the Child

If a parent has more than one child linked to their account, the app will show multiple student names.

Default student view

The system automatically loads the fees for the child who was selected before opening the Fees module.

Parents can tap another student’s name to view the fees for that child.

View Fee Installments

The Fees page shows a table with installment details.

Information shown in the installment table

Parents will see:
- Installment schedule (such as Quarter I, II, III, or IV)
- Due date
- Amount to be paid
- Option to view more details
Parents can select one or multiple installments before making a payment.

Parents can then choose to:
- Pay Fee with Payment Gateways
- Pay with Grayquest (if available)
Partial payments are not allowed. Each installment must be paid in full.

View Installment Breakdown

Parents can check what is included in an installment before paying.

How to view details

Tap the eye icon next to the installment.

The system will show:
- Fee category (such as tuition fee)
- Total amount for that installment
This helps parents review the amount before making a payment.

Parents can choose which installments they want to pay.

Selecting installments
1. Tap the checkbox next to the installment.
2. Select one or more installments.
Once selected, the payment options will become active.

Parents can then choose to:
- Pay Fee
- Pay with Grayquest (if available)
Choose Payment Method

Parents can make payments using available payment gateways.

Steps to make a payment
1. Tap Pay Fee.
2. Choose the available payment gateway.
3. Tap Pay Now to continue.
The system will redirect to the payment page.

Review the Final Payment Amount

Before completing the payment, parents will see the final payment page.

Information shown on the payment page

The page shows:
- Total amount to be paid
- Any payment gateway charges
- Available payment methods
Parents can choose their preferred payment option, such as:
- UPI
- Debit or credit card
- Net banking
Important

Any additional gateway charges will be shown before the payment is completed.

Pay Fees Using Grayquest
(If Available)

Some schools allow parents to pay fees using Grayquest.

Grayquest allows parents to convert their fees into smaller monthly payments.

Important information about Grayquest
- Available only for applicable installments
- Minimum eligibility criteria may apply
- Additional charges may apply
Parents must complete the Grayquest application process to continue.

Payment Confirmation

After a successful payment, the system will show a confirmation screen.

Information shown after payment

Parents will see:
- Transaction ID
- Payment confirmation message
- Option to download the payment receipt
The receipt can be downloaded immediately or later from the receipt section.

View Transaction History

Parents can review all payment records in the Transaction History tab.

Information shown in transaction history

Parents can see:
- Payment date
- Amount paid
- Payment status
- Transaction details
Payment status types

The system may show:
- Complete – Payment successful
- Pending – Payment is being processed
- Failed – Payment did not go through
View Transaction Details

Parents can view more information about a payment.

How to view details

Tap More Info next to the transaction.

The system will show:
- Transaction ID
- Payment gateway used
- Date and time
- Payment mode
- Status of the transaction
If payment shows pending

Sometimes the payment gateway may take time to update the final status.

Parents should wait 24 to 72 hours before trying to make another payment.

Download Payment Receipts

Parents can download receipts for completed payments.

Where to find receipts

Receipts are available:
- Immediately after payment
- In the Payment Receipt section on the Fees page
This allows parents to keep a record of all payments.

View Fees from Previous Academic Years

Parents can review fee records from earlier academic years.

Change the academic year

Tap the Academic Year dropdown at the top of the Fees page.

Select the year you want to review.

The system will load fee details for that academic year.

Important Information
- Fees must be paid in full for each installment.
- Multiple installments can be paid together in one transaction.
- Payment gateway charges may apply depending on the payment method.
- If a payment shows Pending, wait 24 to 72 hours for the status to update.
- Fee records are maintained by the school.
Need Help?

If you have questions about your child’s fees, please contact the school.

For fee related questions

Contact:
- School Accounts Office
- School Administration Office
User Guide

Frequently Asked Questions (FAQs)

Yes. You can select all available installments in the table and pay them in a single transaction via the Pay Fee button.

The final amount may include “Payment Gateway Charges” (convenience fees) applied by the service provider depending on your chosen payment method (e.g., specific credit cards).

Grayquest is a third-party service that allows you to pay school fees in easy monthly installments. It is optional and subject to eligibility and additional terms.

Tap the Academic Year dropdown at the top of the Fees page, select the previous year, and navigate to the Payment Receipt section to download older records.

Post first successful payment, system will not allow you to do the duplicate payment. If because of some reason you made same payment twice please contact the School Accounts Office directly with both Transaction IDs to initiate a refund or adjustment. You can raise a support ticket using Parent Connect feature as well.
April 14, 2026

Platform	Availability
Web	Admin access only
Mobile	Parent access
Both	Notifications

Role	Create	Edit	Approve	Reconsider	View
HO Admin	No	No	No	No	Yes
School Admin	No	No	Yes	Yes	Yes
Principal	No	No	Yes	Yes	Yes
Parent	Yes	Limited	No	Respond	Yes

Event	Audience
TC Request Submitted	School Admin and relevant stakeholders
TC Reconsideration	Parent
Continue with TC	School Admin and relevant stakeholders
TC Approved	Parent

parents

Almanac User Guide

1. Introduction

2. Role-Based Access Overview