This guide explains how parents can review the school’s response in Parent Connect and close a ticket after confirming that the issue is resolved.
What You’ll Learn
How to review the school’s response
What the Yes / No resolution confirmation means
How to close a ticket
What happens after a ticket is closed
Who Can Use This
Applicable Role:
Parent
Prerequisites
You must be logged in to the LMS app as a Parent
You must have an active ticket with a response from the school
Steps to Review and Close a Ticket
Step 1: OpenParent Connect
Go to: More → Parent Connect
Expected Result: The Parent Connect tickets screen opens.
Step 2: Open the required ticket
Tap the ticket that you want to review.
Expected Result: The ticket details page opens.
Step 3: Read the school’s response
Go through the staff response in the ticket chat carefully.
Review:
The action taken by the school
The clarification shared
Any next steps mentioned
Whether your issue has been resolved fully
Expected Result: You understand the school’s response and are ready to confirm whether the issue is resolved.
Step 4: Respond to the resolution confirmation
If the ticket displays the message:
Are you happy with the resolution?
Choose one of the following:
Yes
No
Step 5: Tap Yes
if the issue is resolved
If you are satisfied with the resolution, tap Yes.
Expected Result: The ticket is closed, and you may see a confirmation message such as:
This issue is now successfully resolved. Thank you!
Step 6: Tap No
if the issue is not resolved
If you are not satisfied, tap No.
Expected Result The ticket can continue for further review or action as per the school’s process.
Important: If you are not satisfied, do not close the ticket. Use the available flow to continue the issue for re-check.
What Happens After a Ticket is Closed
Once you confirm the resolution:
The ticket status changes to Closed
The conversation remains visible in your history
You can still refer to the ticket later for records
Warning: Review the staff response carefully before selecting Yes, because that action closes the ticket.
Frequently Asked Questions (FAQs)
When the school shares a resolution, you may see a prompt asking Are you happy with the resolution? inside the ticket.
If you tap Yes, the ticket will be closed.
If you tap No, the issue can continue for further review based on the school’s process.
Usually, a closed ticket cannot be reopened directly. If more help is needed, you may need to raise a new query.
Yes. Always read the school’s response carefully before selecting Yes, because that action closes the ticket.
The Yes / No option appears only when the school has shared a resolution and is waiting for your confirmation. If you don’t see it yet, the ticket may still be in progress.
Yes. Closed tickets remain visible in Parent Connect for future reference.
If you need more help after closing a ticket, you may need to raise a new query for the same issue.
This guide explains how parents can raise a new school query using Parent Connect in the LMS app.
What You’ll Learn
How to open Parent Connect
How to select a category and sub-category
How to add a description and attachment
How to submit a new query
Who Can Use This
Applicable Role:
Parent
Prerequisites/Before you begin
You must be logged in to the LMS app as a Parent
Your registered mobile number must be active for OTP login
Steps to Raise a New Query
Step 1: Open the LMS app
Log in to the LMS app using your registered mobile number and OTP.
Step 2: Open
More
Tap More from the bottom navigation bar.
Step 3: Select
Parent Connect
Tap Parent Connect from the menu.
Expected Result: The Parent Connect screen opens.
Step 4: Start a new query
Do one of the following:
Tap Raise a New Query if you do not have any tickets yet
Tap the + button if you already have tickets
Expected Result: The Raise a New Query screen opens.
Step 5: Select a category
Choose the category that matches your query:
Academic
Non-Academic
Expected Result: The selected category is highlighted, and the next section becomes available.
Step 6: Select a sub-category
Choose the sub-category that best matches your issue.
Examples may include:
Aspire
Student Behavior
Curriculum
Lumos
Events
Others
Expected Result: The selected sub-category is highlighted.
Important: Select the most relevant sub-category to help the school team route your query correctly.
Step 7: Enter your query details and add an attachment (optional)
In the Describe your query field, enter a clear explanation of your concern.
For example, include:
What the issue is
When it happened
What support or clarification you need
If needed, tap Tap to upload files to add a supporting file.
Supported file formats may include: JPG, PNG, PDF.
Expected Result: Your query details are added successfully, and the selected file appears below the upload area.
Warning: Make sure the file is clear and relevant to your query.
Step 8: Submit the query
Tap Submit Query.
Expected Result: You see the message: Query Submitted Successfully!
Important: The success screen may also show the expected response timeline, such as within 48 hours.
Frequently Asked Questions (FAQs)
The Submit Query button is enabled only after you complete the required fields. Make sure you have selected a category, selected a sub-category, and entered your query in the description box.
Yes. You can raise multiple queries in Parent Connect whenever needed.
Yes. You can upload supported files such as JPG, PNG, and PDF while creating a query.
This may happen if the file type or file size is not supported. Try uploading a clear JPG, PNG, or PDF file within the allowed size limit (5MB)
Your query is sent to the relevant school staff to resolve. After that, you can track the ticket in Parent Connect and check for updates or replies.
This may happen if the feature is not loaded properly in your current app session. Try logging out and logging in again. If the issue continues, contact support.
Yes. Selecting the correct category and sub-category helps the system send your query to the right school staff and can speed up the response.
The Transfer Certificate feature allows parents to digitally submit a withdrawal request through the LMS. This centralized process ensures transparency and allows both families and school staff to track the status of the request in real-time.
How to Raise a New TC Request
Follow these steps to submit a formal withdrawal request for your child:
Access the Module: Open the school app and log in to your Parent Account.
Select Student: Ensure you have selected the correct child from the profile switcher at the top.
Navigate to TC: Open the Transfer Certificate section from the main menu or “More” tab.
Initiate Request: Tap the Create New Request button.
Provide Details:
Academic Year: This field is auto-filled by the system based on the current session. It is non-editable.
Reason for Withdrawal: Select the most appropriate reason from the dropdown menu or enter a custom reason if prompted.
Feedback: Complete any mandatory feedback fields required by the school.
Submit: Review your entries and tap Submit. You will receive a notification once the school administration begins processing your request.
Understanding Request Availability
If you find that the Create New Request button is disabled (greyed out), it is usually due to the following system rules:
Active Requests: If an older TC request is still “In-Progress” or has not been officially concluded, the system prevents a duplicate request from being raised.
Concluded Requests: You may only raise a new request if the previous one has been marked as “Concluded” or “Cancelled” by the school.
Academic Year Locking: Since TC requests are tied to specific enrollment periods, the system automatically locks the Current Academic Year to prevent data mismatches.
Important Note
Finality of Submission: Once a TC request is submitted, it initiates a formal administrative process. If you have submitted a request by mistake, please contact the School Administration Office immediately to request a cancellation.
Frequently Asked Questions (FAQs)
This typically happens if you already have an active request in the system. Check your “Request History” to see the status of your previous submission. If the status is “Active,” a new one cannot be created.
No. The system auto-fills the academic year to match the student’s current enrollment record. This ensures the certificate is processed for the correct schooling period.
You can track the progress directly in the Transfer Certificate section of the app. The status will update from “Pending” to “Approved” or “Ready for Collection” once the school completes the formalities.
No. For security and legal reasons, only a verified Parent or Guardian account has the permission to initiate a student withdrawal and request a Transfer Certificate.
Parents cannot cancel a request directly through the app once it is submitted. You must reach out to the School Admin or Accounts Office to halt the withdrawal process.
To stay informed on a student’s withdrawal progress, parents can easily track an existing Transfer Certificate (TC) request through the dedicated module in the school app. Upon logging in and navigating to the student’s profile, the system displays a “Request Card” that acts as a real-time status tracker for any active submission. This card provides essential visibility into the administrative workflow, highlighting key stages such as Under Review, Reconsider (awaiting further parent-school discussion), Approved (clearances complete), or Withdrawn (request cancelled). By centralizing this information, it eliminates the need for manual follow-ups, ensuring that families can monitor everything from the initial reason for withdrawal to the final issuance of the certificate in one transparent location.
How to View an Existing Request
If you have already submitted a withdrawal request, follow these steps to check its current progress:
Log In: Open the school app and log in using your Parent Account.
Select Student: Navigate to the specific student profile for whom the request was raised.
Open TC Section: Select the Transfer Certificate option from the main menu.
Review the Request Card: If a request is active, it will appear as a dedicated Request Card on your screen.
Check Details: The card will display essential information, including:
Request ID & Date: For tracking and reference.
Reason: The reason provided during submission.
Current Status: A real-time label indicating the progress of your file.
Understanding Request Statuses
As your request moves through the school’s administrative departments (Accounts, Library, Academics, etc.), the status label will change:
Pending: Your request has been received and is currently waiting for the school administration to begin the review process.
Reconsider: The school has requested a follow-up discussion. This may occur if the administration wishes to address the reason for withdrawal or offer alternatives.
Approved: All internal clearances (No-Dues) have been completed, and the Transfer Certificate is being prepared for issuance.
Withdrawn: The request has been cancelled, either at the parent’s request or by the administration, and the student remains enrolled.
Important Note
No-Dues Clearance: A “Pending” status often remains active until all school property (books, uniforms, or equipment) is returned and all outstanding fees are settled. Please ensure all dues are clear to speed up the transition to “Approved.”
Frequently Asked Questions (FAQs)
Processing times vary by school policy but generally depend on the “No-Dues” clearance from various departments. Check with the school office for a specific timeline.
A “Reconsider” status usually means the school principal or counselor would like to speak with you regarding the withdrawal. Please check your email or app notifications for a meeting request or call.
Once the status is marked as “Approved,” the school will notify you if a digital copy is available for download or if a physical, signed copy must be collected from the campus.
Ensure you have selected the correct child’s profile. If the card is still missing and you are certain a request was submitted, contact the school’s IT support or administration.
Yes. Once a request is concluded or withdrawn, the “Create New Request” button will be re-enabled, allowing you to start the process again if needed.
Ensure you have selected the correct child’s profile. If the card is still missing and you are certain a request was submitted, contact the school’s IT support or administration.
Almanac is the centralized academic calendar module within the K-12 LMS. It provides a structured and reliable source of information for all school-related events, including academic activities, examinations, holidays, vacations, and institutional events.
Parent and Student Guide (Desktop & Mobile App)
Access Almanac
Mobile App (ios and Android)
Login to your account
Navigate to More –> Almanac
Events are displayed in a list format
Apply filters to customise view
Use left and right arrows to switch months or tap the month name to change month or academic year
Desktop (Web)
Login to your account
Navigate via Side Navigation to Calendar –> Almanac
Events are displayed in a calendar format
Apply filters to customise view
Use left and right arrows to switch months
Default View & Navigation
Current month opens as default
Mobile app auto-scrolls to current date
Event Detail contains Event name, Date, Time and Description
Frequently Asked Questions (FAQs)
You can access the Almanac by navigating to: More → Almanac in the mobile application.
The Almanac includes all important school events such as:
Exams
Holidays and vacations
PTMs
School functions
Academic and co-scholastic activities
No. The Almanac is read-only for parents and students. Events are created and managed by the school administration.
A single day may include multiple school activities such as exams, competitions, or meetings. The Almanac displays all events scheduled for that day so you can stay fully informed.
