Review and close a ticket in Parent Connect

Overview

This guide explains how parents can review the school’s response in Parent Connect and close a ticket after confirming that the issue is resolved.

What You’ll Learn

• How to review the school’s response
• What the Yes / No resolution confirmation means
• How to close a ticket
• What happens after a ticket is closed

Who Can Use This

Applicable Role:

• Parent

Prerequisites

• You must be logged in to the LMS app as a Parent
• You must have an active ticket with a response from the school

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Steps to Review and Close a Ticket

Step 1: Open Parent Connect

Go to:
More → Parent Connect

Expected Result: The Parent Connect tickets screen opens.

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Step 2: Open the required ticket

Tap the ticket that you want to review.

Expected Result: The ticket details page opens.

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Step 3: Read the school’s response

Go through the staff response in the ticket chat carefully.

Review:

• The action taken by the school
• The clarification shared
• Any next steps mentioned
• Whether your issue has been resolved fully

Expected Result: You understand the school’s response and are ready to confirm whether the issue is resolved.

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Step 4: Respond to the resolution confirmation

If the ticket displays the message:

Are you happy with the resolution?

Choose one of the following:

• Yes
• No

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Step 5: Tap Yes

 if the issue is resolved

If you are satisfied with the resolution, tap Yes.

Expected Result: The ticket is closed, and you may see a confirmation message such as:

This issue is now successfully resolved. Thank you!

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Step 6: Tap No

 if the issue is not resolved

If you are not satisfied, tap No.

Expected Result The ticket can continue for further review or action as per the school’s process.

Important: If you are not satisfied, do not close the ticket. Use the available flow to continue the issue for re-check.

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What Happens After a Ticket is Closed

Once you confirm the resolution:

• The ticket status changes to Closed
• The conversation remains visible in your history
• You can still refer to the ticket later for records

Warning: Review the staff response carefully before selecting Yes, because that action closes the ticket.

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Frequently Asked Questions (FAQs)