The Transfer Certificate feature allows parents to digitally submit a withdrawal request through the LMS. This centralized process ensures transparency and allows both families and school staff to track the status of the request in real-time.
How to Raise a New TC Request
Follow these steps to submit a formal withdrawal request for your child:
Access the Module: Open the school app and log in to your Parent Account.
Select Student: Ensure you have selected the correct child from the profile switcher at the top.
Navigate to TC: Open the Transfer Certificate section from the main menu or “More” tab.
Initiate Request: Tap the Create New Request button.
Provide Details:
Academic Year: This field is auto-filled by the system based on the current session. It is non-editable.
Reason for Withdrawal: Select the most appropriate reason from the dropdown menu or enter a custom reason if prompted.
Feedback: Complete any mandatory feedback fields required by the school.
Submit: Review your entries and tap Submit. You will receive a notification once the school administration begins processing your request.
Understanding Request Availability
If you find that the Create New Request button is disabled (greyed out), it is usually due to the following system rules:
Active Requests: If an older TC request is still “In-Progress” or has not been officially concluded, the system prevents a duplicate request from being raised.
Concluded Requests: You may only raise a new request if the previous one has been marked as “Concluded” or “Cancelled” by the school.
Academic Year Locking: Since TC requests are tied to specific enrollment periods, the system automatically locks the Current Academic Year to prevent data mismatches.
Important Note
Finality of Submission: Once a TC request is submitted, it initiates a formal administrative process. If you have submitted a request by mistake, please contact the School Administration Office immediately to request a cancellation.
Frequently Asked Questions (FAQs)
This typically happens if you already have an active request in the system. Check your “Request History” to see the status of your previous submission. If the status is “Active,” a new one cannot be created.
No. The system auto-fills the academic year to match the student’s current enrollment record. This ensures the certificate is processed for the correct schooling period.
You can track the progress directly in the Transfer Certificate section of the app. The status will update from “Pending” to “Approved” or “Ready for Collection” once the school completes the formalities.
No. For security and legal reasons, only a verified Parent or Guardian account has the permission to initiate a student withdrawal and request a Transfer Certificate.
Parents cannot cancel a request directly through the app once it is submitted. You must reach out to the School Admin or Accounts Office to halt the withdrawal process.
The Transfer Certificate Requests Dashboard allows school staff to view all TC requests submitted by parents. Staff can search, filter, sort, and export requests to efficiently manage student exit processes.
This dashboard helps administrators quickly identify pending requests, review request trends, and download data for reporting or follow-up.
Viewing Transfer Certificate Requests
Log in to the School Web Portal.
Navigate to the School Management > Transfer Certificate module
Opens the Requests Dashboard.
The system will display a list of all submitted TC requests.
Each row in the dashboard represents one parent request.
Filtering Transfer Certificate Requests
Filters help staff narrow down the request list based on specific criteria.
Open the Transfer Certificate Dashboard.
Select the required filter criteria such as:
Academic Year
Status
School
Reason
The dashboard will update to show only the matching requests.
Download button will download requests as per the filters selected.
You can reset the filters by clicking the Reset filter button.
Important Note
Each student can have only one active TC request at a time. Older requests remain visible in the dashboard for historical reference
Frequently Asked Questions (FAQs)
Requests may not appear if filters are applied. Clear or adjust filters such as Academic Year, Status, or Date Range to view all requests.
Yes. If filters are applied on the dashboard, the download/export file will include only the filtered results currently visible in the list.
Each row represents one Transfer Certificate request submitted by a parent for a specific student. Clicking the row will open the detailed request view.
Approved or withdrawn requests remain visible in the dashboard to maintain historical records and audit trails. They can still be filtered by status.
To stay informed on a student’s withdrawal progress, parents can easily track an existing Transfer Certificate (TC) request through the dedicated module in the school app. Upon logging in and navigating to the student’s profile, the system displays a “Request Card” that acts as a real-time status tracker for any active submission. This card provides essential visibility into the administrative workflow, highlighting key stages such as Under Review, Reconsider (awaiting further parent-school discussion), Approved (clearances complete), or Withdrawn (request cancelled). By centralizing this information, it eliminates the need for manual follow-ups, ensuring that families can monitor everything from the initial reason for withdrawal to the final issuance of the certificate in one transparent location.
How to View an Existing Request
If you have already submitted a withdrawal request, follow these steps to check its current progress:
Log In: Open the school app and log in using your Parent Account.
Select Student: Navigate to the specific student profile for whom the request was raised.
Open TC Section: Select the Transfer Certificate option from the main menu.
Review the Request Card: If a request is active, it will appear as a dedicated Request Card on your screen.
Check Details: The card will display essential information, including:
Request ID & Date: For tracking and reference.
Reason: The reason provided during submission.
Current Status: A real-time label indicating the progress of your file.
Understanding Request Statuses
As your request moves through the school’s administrative departments (Accounts, Library, Academics, etc.), the status label will change:
Pending: Your request has been received and is currently waiting for the school administration to begin the review process.
Reconsider: The school has requested a follow-up discussion. This may occur if the administration wishes to address the reason for withdrawal or offer alternatives.
Approved: All internal clearances (No-Dues) have been completed, and the Transfer Certificate is being prepared for issuance.
Withdrawn: The request has been cancelled, either at the parent’s request or by the administration, and the student remains enrolled.
Important Note
No-Dues Clearance: A “Pending” status often remains active until all school property (books, uniforms, or equipment) is returned and all outstanding fees are settled. Please ensure all dues are clear to speed up the transition to “Approved.”
Frequently Asked Questions (FAQs)
Processing times vary by school policy but generally depend on the “No-Dues” clearance from various departments. Check with the school office for a specific timeline.
A “Reconsider” status usually means the school principal or counselor would like to speak with you regarding the withdrawal. Please check your email or app notifications for a meeting request or call.
Once the status is marked as “Approved,” the school will notify you if a digital copy is available for download or if a physical, signed copy must be collected from the campus.
Ensure you have selected the correct child’s profile. If the card is still missing and you are certain a request was submitted, contact the school’s IT support or administration.
Yes. Once a request is concluded or withdrawn, the “Create New Request” button will be re-enabled, allowing you to start the process again if needed.
Ensure you have selected the correct child’s profile. If the card is still missing and you are certain a request was submitted, contact the school’s IT support or administration.
When a parent submits a Transfer Certificate request, school staff can open the request in detail view to review the parent’s feedback and take action.
Staff can either:
Approve the request, confirming the student’s exit process
Ask the parent to reconsider, allowing the school to initiate a conversation before final approval
All actions taken are recorded in the request activity timeline.
Opening a Transfer Certificate Request
Log in to the School Web Portal.
Navigate to the School Management > Transfer Certificate module
Locate the request you want to review.
Click on the View icon option under the Action column.
The system will open the Transfer Certificate Detail Page.
Request Information: TC id, Request Date, Parent feedback and reason for leaving.
Activity Timeline: The timeline shows all actions taken on the request including submission, approval and status changes.
Asking a Parent to Reconsider
If the school wishes to discuss the decision before approving the request, staff can mark the request as Reconsider.
Open the Transfer Certificate request in detail view.
Review the parent’s reason for requesting the TC.
Click Ask for Reconsider button.
Enter a comment explaining the request for reconsideration.
Click Submit.
The system will:
Update the request status to Reconsider
Record the action in the activity timeline
Send a notification to the parent
Approving a Transfer Certificate Request
If the request is valid and ready for closure, the school can approve it.
Open the Transfer Certificate request in detail view.
Review all submitted details.
Click Approve Request.
Enter an approval comment.
Confirm the action.
The system will:
Update the request status to Approved
Record the action in the activity timeline
Notify the parent about the approval
Adding Internal Notes on a Request
Staff can add internal add notes. These notes help:
Explain the decisions taken
Provide context for future reference
All notes are recorded in the Internal notes section and are only visible to staff.
Request Statuses Explained
Status
Meaning
Submitted
Parent has submitted the request
Reconsider
School has asked parent to reconsider the request
Approved
School has approved the request
Withdrawn
Parent has withdrawn the request
Important Note
Only authorized school staff can approve or reconsider requests.
Each request maintains a complete activity timeline.
Duplicate requests for the same Student + School + Academic Year are prevented by the system.
Actions taken by staff trigger notifications to the parent.
Frequently Asked Questions (FAQs)
No. Parent-submitted details cannot be edited by staff. However, staff can review the request and respond by approving it or asking the parent to reconsider.
When a request is marked as Reconsider, the parent receives a notification informing them that the school would like them to reconsider the request. The action is also recorded in the activity timeline.
Once a request is approved, it is treated as a final administrative action and cannot typically be reversed within the system. Any further changes may require administrative intervention outside the system.
All comments added during Reconsider or Approval actions are recorded in the Activity Timeline within the request detail page. This helps maintain a transparent record of decisions.
The Attendance module in the Teacher App is designed to simplify daily record-keeping. Teachers can quickly log presence, track late arrivals, and instantly notify parents, ensuring accurate student data is maintained across the LMS.
Academic Attendance marking is a core responsibility for teachers and academic staff. While records can be viewed on the web, the Mobile App is optimized for real-time classroom use.
How to Mark Attendance
1. Access the Attendance Module
There are two ways to start:
From the Dashboard: Look for the Attendance Reminder Card. It displays your class size, progress, and the time remaining to submit. Tap Start or Continue.
From the Menu: Tap More in the bottom navigation and select Attendance.
2. Set the Context (Class and Date)
By default, the app loads the Current Date and your Assigned Class.
Change Class: Use the Class Dropdown at the top if you manage multiple sections.
Change Date: Tap the Date Field to select a previous date from the calendar to record backdated entries.
3. Record Student Status
You can mark students individually or use time-saving bulk tools:
Individual Selection: Toggle between Present, Absent, Late, or Left Early for each student. You can also add specific notes for administrative records.
Bulk Mark: To save time, use the Select All option to mark the entire class as Present, then manually update only the few students who are absent or late.
4. Save and Notify
Once the list is accurate, tap Save & Send Notification to Parents. This action performs two tasks simultaneously:
Saves the data to the secure school database.
Triggers an instant alert to the parents of any student marked with an updated status (like “Absent”).
Important Information
Daily Requirement: Attendance should be recorded during the designated morning window to ensure parents receive timely notifications.
Corrections: If you make a mistake, you can return to the module at any time during the day to update a student’s status.
Transparency: All saved records are stored securely and can be reviewed by school leadership for official reporting.
Frequently Asked Questions (FAQs)
Simply open the Attendance module again, select the student, and change their status from “Absent” to “Late.” Be sure to tap Save & Send Notification again to update the system and inform the parents.
You can typically select the statuses offline, but you must connect to Wi-Fi or cellular data and tap Save for the data to sync with the school server and for notifications to be sent.
Yes. Saving any status other than “Present” (unless configured otherwise by your school) will trigger a notification to ensure parents are aware of their child’s current status.
Next to each student’s name, there is a Notes icon. You can type details there, such as “Parent called in sick” or “Attending school event,” which will be visible to administrators.
Use the Bulk Mark feature. Select the “Present” checkbox at the very top of the list to mark everyone at once, then simply scroll down and uncheck the 2 or 3 students who are actually absent.
Yes. Tap the Date field at the top, select the missed date from the calendar, and record the attendance as usual. Note that some schools may “lock” dates after a certain period.
This means you haven’t clicked the final Save & Send Notification button. Even if you have selected statuses for every student, the record is not official until you save it.
Almanac is the centralized academic calendar module within the K-12 LMS. It provides a structured and reliable source of information for all school-related events, including academic activities, examinations, holidays, vacations, and institutional events.
Parent and Student Guide (Desktop & Mobile App)
Access Almanac
Mobile App (ios and Android)
Login to your account
Navigate to More –> Almanac
Events are displayed in a list format
Apply filters to customise view
Use left and right arrows to switch months or tap the month name to change month or academic year
Desktop (Web)
Login to your account
Navigate via Side Navigation to Calendar –> Almanac
Events are displayed in a calendar format
Apply filters to customise view
Use left and right arrows to switch months
Default View & Navigation
Current month opens as default
Mobile app auto-scrolls to current date
Event Detail contains Event name, Date, Time and Description
Frequently Asked Questions (FAQs)
You can access the Almanac by navigating to: More → Almanac in the mobile application.
The Almanac includes all important school events such as:
Exams
Holidays and vacations
PTMs
School functions
Academic and co-scholastic activities
No. The Almanac is read-only for parents and students. Events are created and managed by the school administration.
A single day may include multiple school activities such as exams, competitions, or meetings. The Almanac displays all events scheduled for that day so you can stay fully informed.
Creating a new event in Almanac is the primary method for broadcasting essential academic and institutional dates to your school community. By utilizing the web-based creation suite, authorized administrators can build highly targeted entries—ranging from single-class exams to school-wide holidays—by defining specific audiences through advanced filters such as Board, Grade, and Division. This centralized process ensures that once an event is confirmed, it is instantly mapped to the personalized dashboards of relevant teachers, students, and parents, maintaining a synchronized and reliable schedule across both web and mobile platforms.
Almanac is the centralized academic calendar module within the K-12 LMS. It provides a structured and reliable source of information for all school-related events, including academic activities, examinations, holidays, vacations, and institutional events.
Role & Platform Matrix
Access to Almanac features is determined by your user role. Please note that administrative tasks, such as creating events, are currently restricted to the web platform.
Role
Web Access
Mobile Access
Create/Edit/Delete
View
Super Admin
Yes
No
Yes
Yes
HO Admin
Yes
No
Yes
Yes
School Admin
Yes (View Only and Personalised to LMS mapping)
No
Yes
Yes
Teacher
Yes (View Only and Personalised)
No
No
Yes
Parent
Yes (View Only)
Yes
No
Yes
Student
Yes (View Only)
Yes
No
Yes
School Admins and Teachers see events personalized to their specific LMS mapping and assignments.
How to Create an Event
To ensure accuracy across the LMS, creating events must be done via a web browser. Follow these steps to add a new activity to the calendar:
Navigate to Almanac: Open the LMS on your computer and go to School Management > Almanac (Web).
Initiate Setup: Click the Add Event button.
Define Your Audience: Select the scope of the event by choosing the relevant School, Board, and Grade.
Optional: Use Advanced Filters to narrow the audience down to specific Divisions or individual Students.
Finalize: Once all mandatory fields are complete, click Create event.
Confirm: Click Confirm on the pop-up notification to publish the event to the calendar.
Web-Only Creation: Event creation and management tools are not available on the mobile app. To add or modify the academic calendar, you must log in via the web portal.
Frequently Asked Questions (FAQs)
Yes. Use the Advanced Filters during the creation process to select a specific Division. This ensures only the relevant students and teachers see the event on their personalized calendars.
Marking an event as a holiday typically designates that day as non-instructional. This status is reflected on attendance reports and student/parent dashboards to indicate that school is not in session.
The Create event button only becomes active once all mandatory fields (marked with an asterisk) are filled. Double-check that you have selected an Audience, Event Type, and Date Range.
Yes. While parents cannot create events, any event you publish on the web version of Almanac syncs instantly to the parent and student mobile apps.
Yes. Ensure the Full day event toggle is set to No. This will open the Time Range fields, allowing you to set specific start and end times for the activity.
